Skills shown on sample resumes with regard to this position include providing Level 3 support for Citrix XenApp 6.5 and 7.6 and XenDesktop 5.6 and 7.6, defining and managing a project to replace over 400 XenApp 6.5 servers with XenApp … The personal information section should ideally look like the azure sample resume given below: Go to our Online Resume Builder and master the art of curating the perfect azure support engineer resume. Essential job duties listed on an Operations Engineer resume examples are studying system … Edison, NJ. Resume Samples This page provides you with Support Engineer resume samples to use to create your own resume with our easy-to-use resume builder . https://www.velvetjobs.com/resume/cloud-support-engineer-resume-sample AWS Engineer. For more information: http://aws.amazon.com/careers/, Bachelor's degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field, or equivalent work experience, Experience with Hadoop (Cloudera), EMR, DynamoDB (Cassandra), or similar, Experience monitoring Hadoop cluster performance with Ganglia, Experience with JVM performance monitoring and tuning, Experience with Map-Reduce, Zookeeper, HBASE, HDFS, Pig, or Hive, Strong knowledge of Linux system monitoring and analysis, Expert knowledge in Map-Reduce, Cascading, HBase, HDFS, Pig, Hive, Prior working experience with AWS - any or all of EC2, S3, Data Pipeline, Redshift, RDS, DynamoDB, EMR, Bachelor’s degree in Information Technology, Computer Sciences, Engineering, Maths/Physics or equivalent qualifications, Familiarity with one or more version control systems (SVN, Perforce, TFVC, Git, MS Team Foundation), Experience building or managing applications from the Application layer down, Coding ability (Java/Tomcat, .NET, Ruby, Python, Node.js, PHP), Scripting experience (Ruby, Python, Bash, Powershell), Database experience (PostGres, MySQL, Oracle, SQL Server), DB performance tuning and troubleshooting, 8+ years of experience in building or troubleshooting web and/or mobile applications, 8+ years of experience developing in at least two of the following (or similar) languages, 8+ years of experience with services based on REST APIs / SDKs, At least 4 year of experience communicating technical concepts to peers or customers (internal or external), 4+ years of experience using basic networking tools (such as: traceroute, iperf, dig, cURL, etc), 4+ years of experience building/debugging full application stacks from the OS up through custom applications, 4+ years of experience of leading professional development projects, 2+ years of experience working with cloud services, Exposure to mobile and web application security best practices, Open to working weekend days on occasion, or an offset schedule, Exposure to mobile application testing/automation (Selenium, Appium, etc. Participated in administration of client accounts with cloud services. Assist in daily support … Tested printer setups and supported custom applications. Tag - cloud support engineer resume sample. A cloud engineer is an IT expert responsible for the design, planning, management, maintenance, and support, and any other technological duties associated with an organization’s cloud … IT suppport resume Application Support Engineer Resume Sample. You hope to catch the IT director’s eye like a 1 in a string of 0s.. That's where an IT resume objective or resume summary.. Below you'll find our how-to section that will guide you through each section of a Support Engineer resume. Provided technical assistance for enterprise solutions and cloud services. ), Experience with database troubleshooting and performance tuning, Be familiar with OS Unix/Linux/Windows with customer support experience, Open to working shifts (e.g. ), Experience with AWS S3, SES, CloudFront, Storage Gateway, Elastic Transcoder, Glacier, and Snowball, Experience troubleshooting filesystem, block, and object storage, Detailed knowledge of networking protocols and troubleshooting: DNS, HTTP, SSL, TCP, Address the customer/internal issues timely, responsibly, care and in compliance with contractual obligations, Collaborate with development teams - from the earliest stage of product design and development to deployment and troubleshooting, Collaborate with L1 support and clients to ensure required information for root cause analysis and troubleshooting is at place, Solve complex problems and constantly improve supportability of the products, Develop the necessary tools/automations that will help in faster issue identification and resolving, Educate and onboard new colleagues joining the team, You are highly motivated to deliver world’s best service, You are looking for opportunities and solutions instead of problems, You are not afraid and find enough time to dream and most importantly chase your dreams. automated provisioning and remote configuration of software, hosts and/or network devices), 5+ years of experience in a relevant technical position, Strong knowledge of networking and routing protocols (BGP, OSPF, DNS, TCP/IP, IPSEC), Demonstrated proficiency in networking principles (routing, switching, load balancing etc. You think of hard and complex support situations as opportunities to learn, You follow industry trends and constantly think and re-thing how to put this in practice, You love software and you’re in crush love trio with PaaS and IaaS, You’re fast learner and even if you don’t know anything you grasp the opportunity to learn and apply, You hold BSc degree in Computer Science or related technical field, Atleast 5 years experience in hands-on production administration of large system environment, Knowledgeable in using and navigating within a Linux environment, Ability to do high level debugging and problem analysis by examining logs and running unix commands, Demonstrated experience with open source products, Knowledgeable in how Domain name Service (DNS) works, Knowledge of virtualization and Amazon Web Service (AWS) / Softlayer, BS/MS or equivalent in computer science or electrical engineering, Provides technical assistance on Citrix products to customers of small to medium size, scope, and/or political complexity - via phone, email and/or remote access, Performs problem analysis and isolates problems of minimal to moderate complexity, with general instruction and oversight from technical leads and/or management, Participation in a 24x7 on duty rotation is required, Must possess a Degree/Dip in Science, Computing, Information Systems or equivalent experience, Possesses good problem solving and analytical skills, Are passionate about technology and naturally curious about cloud-centric virtualized world, Want to work on diverse products, each requiring different technologies, methodologies and approaches to troubleshooting, Love to continuously learn and improve through external/internal courses, mentoring or on-the-job training, Are passionate about technology, and what the future holds in this cloud-centric virtualised world, Publishes articles on moderately complex technical support issues in Citrix's Knowledge Centred Support systems and reviews others' articles, At least one year of experience in a technical customer support environment or field experience, Ability to understand technical issues and apply technical concepts, Ability to work both independently and well with others, Outstanding problem-solving skills with an eye for details and the desire to problem solve, Bachelor’s degree in Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field, or equivalent work experience, Experience configuring software-based IPSEC- and SSL-based VPN solutions, such as OpenSwan, Openvpn, Yyatta, IPsec-tools/racoon, Quagga, Windows2008R2, and PFSense, Excellent network analysis fundamentals and robust troubleshooting skills including Iperf, MTR, Routing Protocols, SSH, Network Monitoring and other Troubleshooting tools, Open to working weekend shifts (Tuesday-Saturday or Sunday-Thursday, 7AM or 10AM start times), Experience with NoSQL technologies like DynamoDB , Redis, MongoDB, Cassandra or Riak, Experienced with linux system monitoring and analysis, Strong Linux system administrator skillsNetworking (DNS, TCP/IP), Understanding of distributed computing environments, 4+ years of experience in a technical position, Experience with web servers (Apache, Nginx HAproxy or IIS), Experience configuring software-based IPSEC and SSL based VPN solutions, such as openswan, openvpn, vyatta, ipsec-tools/racoon, quagga, Windows2008R2, and PfSense, Experience scripting or developing in at least one of the following languages (Ruby, Python, PHP, JavaScript (and JSON),etc), Detailed knowledge of networking protocols: DNS, HTTP, SSL, SMTP, TCP/IP, Strong experience and Interest in information security and a desire to learn techniques and technologies such as application security, cryptography, threat modeling, penetration testing, etc, Expertise with network and security tools especially Linux-based tools, packet capture tools, etc. / OAuth, Experience with push notifications, APNS and GCM, No specific requirements about major, in IT, engineering, science and other relevant disciplines are preferable, Sound language skills in both Japanese and English languages, Good knowledge in Business Application is a plus, Demonstrated problem solving/analytical skills, Willing to learn new knowledge and take challenging tasks, Able to handle multiple tasks in parallel, Excellent communication skills to successfully engage with customers, Understand the concepts of virtualization and cloud computing, Broad experience analysing, troubleshooting and providing solutions for technical issues, Strong multitasking skills, and dealing with competing priorities, Experience utilising networking tools ping, tracert, wire shark, iperf, nttcp to troubleshoot issues, Experience utilising Windows debugging tools including Windbg to recover Windows servers, Advanced knowledge of TCP/IP, DNS, DHCP, web applications, In-depth skills analyzing windows performance issues including perfmon and procmon, Ability to work either Sunday – Thursday, Tuesday – Saturday or Monday to Friday with a rotating weekend day schedule, Certifications in MCSE, MCSA, MCITP, CCNA or VCP, Experience with Microsoft SQL Management and SQL always-on, To accomplish their primary goal of monitoring & triaging the incidents. Senior Cloud Support Engineer… … ), Web and application security and compliance experience, Knowledge and experience around AAA ( Authentication, Authorization, Accounting), Identity and Access concepts and technologies such as: SSO, SAML Federated Identity, RBAC, Logging, monitoring and response concepts and tools for cloud, and corporate networks, 15+ years of experience in a technical position, Strong Windows or Linux systems knowledge, Strong Networking Skills (DNS, TCP/IP, OSI model), Experience with query analyzers and query tuning / slow query optimization etc, Expertise with Load Balancing, Iperf, MTR, netcat, and other network monitoring / troubleshooting tools, Monitor infrastructure proactively to react to alerts prior to them becoming critical or service impacting, Maintain high quality of service desk entries including timely, accurate and detailed notes, Document and share knowledge within the team, This role may occasionally require you to work from a different SDL office or client site and may involve some international travel, Experience working in a commercial hosted/data centre environment, Experience of working in an ITIL environment desirable, Have worked in a customer facing environment with a focus on high quality of customer service, Windows Server 2012/2008/2003 administration/configuration knowledge including, Insight – the ability to understand the customer, Good understanding of internet technologies such as HTTP, DNS, load-balancing, Practical data processing and analyzing skills (e.g., applications log, graphs), Good communication skills both written and verbal. 2. Cloud Support Technical Engineer Resume Examples & Samples Work effectively in providing the technical support/service to IBM CDL internal users and external customers Provide technical support on Cloud … ), Some programming / scripting experience (Bash, PowerShell, Java, Perl, Ruby, Python), Experience configuring software-based IPSEC and SSL based VPN solutions, Experience configuring and supporting devices such as Cisco, Juniper, Fortinet, SonicWALL, Checkpoint, Palo Alto etc, Strong skills in one or more of following, Db performance tuning and troubleshooting, Experienced setting up monitoring / alarming for production DB environments, Some experience with NoSQL technologies like DynamoDB , Redis, MongoDB, Cassandra or Riak, ETL experience in managing data workflow jobs, Technology-related Bachelor’s degree or equivalent work experience, Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network, Fluent in DNS, DHCP, TCP/UDP, IP addressing, Virtualization and/or cloud computing experience, Good understanding of security best practices, Impeccable communication skills to successfully engage with customers, Previous experience in a support role with proven customer satisfaction, Troubleshooting skills at many levels of complexity, Ability to work either on Sun-Thu or Tue-Sat schedule, 5+ years experience programming in at least two of: Python, Java, C, Ruby, Perl, PHP, Have a comfortable understanding of Linux and networking protocols such as HTTP, DNS, TLS, Have used AWS or similar solutions to drive automation, Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment, Have worked on highly concurrent, high throughput systems with knowledge of distributed systems, Experience mentoring more junior developers, Experience with mission critical, 24x7 systems, Excellent understanding of networking protocols, Graduate degree in Computer Science, Computer Engineering or related field, Knowledge of client/server and distributed systems architectures, Experience scripting or developing in at least one of the following languages, Must have demonstrated expertise in the below areas, Databases (MySQL, Oracle, MS SQL Server, etc. ), Demonstrated proficiency in systems administration (Linux/Window), network administration (DNS, IPsec, BGP, VPN, Load Balancing), or programming (Java, Perl, Ruby, C#, and/or PHP), Demonstrated excellent oral and written communication skills, Proficient in speaking and writing the English language, Open to working weekend shifts as needed (no after hours or on call shifts), Open to working non-standard schedule including a Sun-Mon or Fri-Sat weekend. Created and updated user IDs and security group tasks. Job duties included in Support Engineer Resume are – filing reports regarding product problems, managing and processing customer orders, researching technical support… How to describe the responsibilities of a Data Engineer on your resume: Expounding on your rules and responsibilities is key to your resume. Analyzed and resolved problems relating to cloud and virtualization products. Apply to Cloud Engineer, Support Engineer, Customer Success Manager and more! ), Knowledge of network architecture (routing, load balancing, firewalls, VLANs), Hands on experience using CI/CD tool chain and DevOps in a Cloud environment, Knowledge, skills and abilities of RedHat Enterprise Linux v6.x/7.x Operating System, Knowledge, skills and abilities of RedHat Enterprise Linux Virtualization Technology, Knowledge, skills and abilities in automated deployment and configuration tools for RedHat Enterprise Linux, Knowledge, skills and abilities in using RedHat Satellite, Knowledge, skills and abilities to Administer/Optimize/Secure RedHat Enterprise Linux v6.x/7.x, Provide technical expertise on WebSphere, ColdFusion and Apache software with configuration issues on the distributed Red Hat Enterprise Linux environment, Knowledge, skills and abilities of the architecture of Platform as a Service (PaaS) infrastructure based on Docker and Kubernetes, Knowledge, skills and abilities of the architecture of Platform as a Service (PaaS) infrastructure in a “hybrid” Cloud environment, Knowledge, skills and abilities to create custom Docker Containers, Knowledge, skills and abilities to manage Image repositories in support of Docker Containers, Knowledge, skills and abilities to deploy a Platform as a Service (PaaS) solutions based on Open Source Software and Industry best practices, Knowledge, skills and abilities to Automate Docker Application builds using industry standard tools, Knowledge, skills and abilities to Automate the creation of Platform as a Service (PaaS) infrastructure using industry standard tools such as Ansible and Red Hat CloudForms, Knowledge, skills and abilities to troubleshoot and resolve problems and issues within a Platform as a Service infrastructure, Communicate with designated SSA personnel by phone and email concerning the details of the issue, expected resolution, and root cause analysis, Have the ability to research problems and contact and escalate issues with Oracle or other third party hardware and software providers, Provide technical support during a disaster recovery exercise or in the event of an actual disaster at either the SSC or NSC, Bachelor's degree or equivalent combination of education or experience, Nine or more years of cloud, solutions, applications or related experience, Experience working with industry and/or company developed technology, Experience working with Catalyst and/or equivalent customer or vendor mandated technology, Experience working within a business environment, business industry and competitor products and services, Experience working with appropriate cloud technologies, programming languages and scripting, operating systems, product-line hardware and software, Experience working with the architecting, designing, documenting, building and troubleshooting of complex solutions, Experience working with the deployment of enterprise wide tools for large, complex organizations, Experience working with various tools such as vCenter Operations, EMC Virtual Storage Integrator, Zenoss and Spectrum, Experience working various networks protocols, platforms and applications such as DNS, BMC and Oracle, Experience working with project management plans and methodologies, Strong creative thinking, problem solving, planning, time-management, project management and organization skills to balance and prioritize work, Ability to handle multiple tasks simultaneously and switch between tasks quickly, Bachelor’s degree or equivalent work experience required, Minimum 2 years relevant experience in a Support / Operations role, Minimum 2 years Quality Assurance experience, Minimum 2 year mentoring/leadership experience, 4+ years as primary contributor to organizational Quality Assurance with direct impact to customer satisfaction, Experience as a team leader, providing general coaching and direction, Experience supporting large, Enterprise customers in an Operations environment, Working knowledge of all NOC monitoring tools, Provide first level 24x7x365 escalation support for NaviSite, NaviCloud customers, Answer customer calls and provide high level of service, Assist customers to correctly identify the source of their problems and troubleshoot, Technical knowledge and proficiency with Windows, Unix, Linux, AIX & AS400, Maintain a good understanding of all NOC processes and implement them appropriately, Document all calls and equipment issues with a high degree of detail, Be alert to all NOC tools and respond quickly to the events they generate, Use a variety of tools (nslookup, ping, traceroute, browser, etc) to quickly verify reported events, Use remote administration software (Terminal server, Remote desktop, Telnet, etc) to verify and correct reported events, Monitor all production networks, servers, applications and services through a centralized monitoring console, Excellent analytical, problem-solving and technical troubleshooting skills, Experience on ITIL and Service Management concepts primarily Change, Incident and Event management, Bachelor’s degree in Information Technology, Computer Science, Engineering or a related field or 4+ years of experience in a technical position, 4+ years of experience in systems, Software Defined Storage (SDS) or Content Delivery Network (CDN) administration, Experience with Linux or Windows system administration, Experience with web-based services and applications, Knowledge of client/server and distributed systems / Cloud architecture patterns, Experience scripting (i.e. Job-Specific advice only the differences: Example IT Resume Summary Statement accounts, VPN user details and change requests Duties... 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